The following Terms and Conditions govern all orders placed by customers on By accessing and placing an order on our website, you agree to be bound by these terms and conditions. It is essential to read and understand the terms before proceeding with your order.

Elaine Hersby's made-to-order production process means that all styles are crafted by hand in our Copenhagen studio. Your order is meticulously sewn upon placement, and you can anticipate receiving it within 14 days from the order date. If you have specific requests or urgent needs, please get in touch with us at and specify the desired style and color. We will make every effort to prioritize your order for swift delivery.

All prices displayed on our website include VAT. We offer various payment options: Credit card, Paypal, Mobilepay, Apple Pay, Google Pay, Shop Pay, or Klarna. Accepted credit cards include Visa, Visa Dankort, Eurocard, MasterCard, Maestro, or American Express, and you can also use your PayPal account for payment. There are no additional fees when paying with a credit card.

Looking for the ideal gift? Give the gift of choice with a Gift Card from Elaine Hersby! Our electronic gift cards will conveniently be sent to you via email and are redeemable online at our webshop.

All gift cards, whether purchased as gifts or in exchange for returns, are valid for one year from the date of purchase/exchange, allowing ample time to find the perfect style.

Please note that we're unable to process gift card payments for items on sale or in our archive sale collections. Therefore, our gift cards cannot be used for items on sale or in our archive sale collections. However, they can be applied to all non-reduced styles, allowing freedom to choose from all our timeless, luxurious, made-to-order Collections

For assistance or inquiries about our Terms and Conditions, don't hesitate to reach out to our customer support at Your satisfaction is our priority, and we're here to help with any questions or concerns you may have.