SHIPPING / RETURN

SHIPPING

We ship worldwide. You will receive your order wihtin 14 days. The shipping cost includes the product to be 100% insured.

Orders to Denmark are sent with GLS. Orders to the rest of the European Union are shipped via GLS or UPS. Orders outside the European Union are shipped via GLS or UPS.

TAXES AND DUTIES

All countries within the European Union are shipped on DDP (Delivery duty paid) basis, meaning that taxes and duties are included in the final price. All countries outside the European Union are shipped on DAP(Delivered at place)

 TRACKING

As soon as we have shipped your order you will receive an email with your tracking number.

RETURN & EXCHANGE

Our returns guarantee entitles you to return the product for another product or a digital gift card with no expiry date to our webshop, within 14 days of having received the order. Elaine Hersby is handmade when the order is placed, therefor we do not refund the amount. We do return for another item or a digital giftcard. All original packaging, price labels etc. shall be returned with the product.

Returns that have been worn, damaged, washed or altered will not be accepted and will be sent back to you at your own expense.

 We do not exchange Sale or Archive sale.

If your orders include any customized design or "Made to measure" the order is nonreturnable.

Return of goods is at own expense. We only accept return sent with DDP(Delivery duty paid). 

We do not take responsibility for items lost during the shipment back to us. Therefor we recommend you to keep a postage receipt with tracking number as proof that the package was sent.

If you have any questions or need further assistance in regards to returns and exchanges, please do not hesitate to contact our customer service at: info@elainehersby.com